Terms & Policies

Thank you for choosing Signature LOGO Solutions and for giving us the opportunity to serve you.
Please read over this information, before proceeding to place an order.

 ACCEPTANCE OF ORDER:
- Purchase orders must be complete including item #, color, quantity, pricing, PO#, contact name, phone #, in-hands date required and shipping method.
- All orders accepted are subject to our standard delivery terms.
 - We will not accept a change to the order unless done so by fax, e-mail, or letter and confirmed by Signature LOGO Solutions.
-Fiber Graphics: First payment of 50% is required with purchase order, final 50% payment is due prior to shipping.  We accept Company Check upon approval.
-All other services: First payment of 50% is required with purchase order, final 50% payment is due prior to shipping.  We accept VISA, MASTERCARD, and Company Check upon approval. Credit Card Authorization form

PRICING:
- Signature LOGO Solutions reserves the right to change the price of products or services without any prior notice.

PRODUCTION:
- You will receive a pre-production sample.  Your signature approving the sample proof is required prior to production.  Any change to the logo must be made by fax, e-mail, or letter and confirmed by Signature LOGO Solutions.  Fiber Graphics/Embossed/Debossed/Screen Print decorations are approximately 10 -15 business days from artwork approval for orders of 1000 pieces or less. Embroidery decorations are approximately 10 -15 business days from artwork approval for orders of 300 pieces or less.  Contact Signature LOGO Solutions to discuss production times of larger orders.

RUSH PRODUCTION:
- There is a 30% rush charge for any decoration job that requires less than standard production. 

RETURNS:
- ONLY UN-DECORATED merchandise may be returned for repair, replacement, or credit (no refunds). Return Authorization is required (include copy of invoice). Any defective decorated products returned may be replaced with the same item(s). Signature LOGO Solutions must be notified of any defects within 48 hours of receipt.

CANCELLATION:
- No cancellation will be accepted unless sent by fax or letter and confirmed by Signature LOGO Solutions.  Charges will be billed on material used and work completed prior to notification. Cancellations are not accepted after decoration process is started.

INSERTIONS:
- We will process insertions of materials. Pricing to be determined upon receipt of job specifications.

CLAIMS:
- Shortage claims must be made within 48 hours of receipt.

PRODUCT HOLD:
- Products can only be held with a valid purchase order and must be shipped within a 30-day period.

SHIPPING:
- Postage, shipping, and handling charges will be added to the invoice.
- All shipments will be insured unless clearly stated on your order that insurance is not required.
- We can only guarantee the delivery date when the merchandise will leave our warehouse; we will not be responsible for carrier delays.
- All orders are shipped via UPS ground unless otherwise requested. Orders that do not indicate shipping instructions, will be shipped the most economical method to meet the in-hand date as per your order.
- Any shipping method used other than UPS ground, requires an account number to be supplied.
- We ship UPS ground

DROP SHIPPING:
- We will drop-ship most products for an additional charge of $10.00 (per order) in addition to shipping and handling. 

SPLIT SHIPMENTS:
- A $5.00 charge will apply to each destination on one order beyond the first destination.

RECEIVING:
- We will receive drop shipments from your vendor.

ARTWORK:
- CD/DVD or email: should be in *.EPS, *.CDR, *.AI (PC compatible). Email address: info@signaturelogosolutions.com
- Also accepted:  *.TIF, *.BMP, *.JPG (PC compatible).
- Artwork by fax or from a copy of business card or letterhead is not recognized as camera ready artwork. If art needs to be cleaned up, add $45.00 per hour. Contact Signature LOGO Solutions for details.

TERMS OF SALE:
- All orders are subject to approval by Signature LOGO Solutions and are not binding until accepted by Signature LOGO Solutions.
- We reserve the right to refuse any order at any time.
- All orders are subject to availability of product.
-Signature LOGO Solutions will not be responsible for the inability to ship any order due to product shortage.
- Any orders which have been decorated cannot be returned after the pre-production paper proof or sample has been approved.
-Signature LOGO Solutions will not be responsible for color choice errors on final purchase orders.

LEATHER:
- Because leather garments and products are cow hide, Signature LOGO Solutions cannot be responsible for slight lot or dye color changes, or imperfections in the material. We do not guarantee the exact same color in every garment or product.

GARMENT COLORS:
- Due to variations in dye lots, Signature LOGO Solutions cannot be responsible for slight lot or dye color changes, or imperfections in the material. We do not guarantee the exact same color in every garment or product.

WASH INSTRUCTIONS:
- For best “washability” results decorated apparel must be washed according to the instructions provided.  Industrial wash and Dry Cleaning IS NOT RECOMMENDED.